Our cloud service provider's issue has been resolved, and we will continue monitoring to ensure stability as our services come back online. We sincerely apologize for any inconvenience that this issue has caused, and would like to thank you for your patience. If you have any questions or concerns, please feel free to reach out to our team here.
Posted Jun 13, 2023 - 22:12 UTC
Monitoring
Our cloud service provider has implemented a fix for this issue, and we are continuing to monitor performance as this solution is rolling out.
Posted Jun 13, 2023 - 21:05 UTC
Update
Our cloud service provider (AWS) has identified a cause for this issue and is currently working on a solution. We will continue to monitor AWS, and will update this page as new information is received.
Posted Jun 13, 2023 - 20:16 UTC
Identified
Users are experiencing issues logging in and retrieving data in the add-in and dashboard. We have isolated this issue to our cloud service provider (AWS). We are monitoring AWS for updates and will update this page as soon as we learn more.
Posted Jun 13, 2023 - 19:35 UTC
This incident affected: Add-in, Dashboard, and API.