tag:woodpeckerweb.statuspage.io,2005:/historyWoodpecker Status - Incident History2024-03-28T14:54:38ZWoodpeckertag:woodpeckerweb.statuspage.io,2005:Incident/175634132023-06-13T22:12:44Z2023-06-13T22:12:44ZDegraded Performance with Cloud Service Provider<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>22:12</var> UTC</small><br><strong>Resolved</strong> - Our cloud service provider's issue has been resolved, and we will continue monitoring to ensure stability as our services come back online. We sincerely apologize for any inconvenience that this issue has caused, and would like to thank you for your patience. If you have any questions or concerns, please feel free to reach out to our team here.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>21:05</var> UTC</small><br><strong>Monitoring</strong> - Our cloud service provider has implemented a fix for this issue, and we are continuing to monitor performance as this solution is rolling out.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:16</var> UTC</small><br><strong>Update</strong> - Our cloud service provider (AWS) has identified a cause for this issue and is currently working on a solution. We will continue to monitor AWS, and will update this page as new information is received.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:35</var> UTC</small><br><strong>Identified</strong> - Users are experiencing issues logging in and retrieving data in the add-in and dashboard. We have isolated this issue to our cloud service provider (AWS). We are monitoring AWS for updates and will update this page as soon as we learn more.</p>tag:woodpeckerweb.statuspage.io,2005:Incident/169659922023-04-25T21:36:38Z2023-04-25T21:36:38ZDegraded Performance with Authentication Provider<p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>21:36</var> UTC</small><br><strong>Resolved</strong> - Our authentication provider's service has been restored, and we are no longer seeing issues with logging into Woodpecker. A root cause analysis (RCA) will be posted on their status page within 14 days (https://status.auth0.com/incidents/s89pfn7shnk8). We sincerely apologize for the inconvenience this has caused. Please feel free to reach out with any questions or concerns: help@woodpeckerweb.com</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>21:08</var> UTC</small><br><strong>Monitoring</strong> - Auth0 has implemented a fix. We are monitoring login issues as a result of this fix, and will update this page as a result.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>20:51</var> UTC</small><br><strong>Investigating</strong> - Users are experiencing difficulty with logging into Woodpecker through the dashboard and from the add-in. We have isolated this issue to our authentication provider (auth0). We are monitoring the auth0 (https://status.auth0.com/) for updates, and will update this page as we learn more.</p>tag:woodpeckerweb.statuspage.io,2005:Incident/164777332023-03-13T17:08:35Z2023-03-13T17:08:35ZDegraded Performance with Authentication Provider<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>17:08</var> UTC</small><br><strong>Resolved</strong> - Our authentication provider's service has been restored, and we are no longer seeing issues with logging into Woodpecker. A root cause analysis (RCA) will be posted on their status page within 14 days (https://status.auth0.com/incidents/41gk3rcgm9vg). We sincerely apologize for the inconvenience this has caused. Please feel free to reach out with any questions or concerns: help@woodpeckerweb.com</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:53</var> UTC</small><br><strong>Monitoring</strong> - Auth0 has implemented a fix. We are monitoring login issues as a result of this fix, and will update this page as a result.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:15</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:08</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:08</var> UTC</small><br><strong>Investigating</strong> - Users are experiencing difficulty with logging into Woodpecker on the dashboard and from the add-in. This issue is isolated to our authentication provider (auth0). We are monitoring the auth0 status page (https://status.auth0.com/) for updates and will update this page as we learn more.</p>tag:woodpeckerweb.statuspage.io,2005:Incident/110751432022-09-07T21:02:21Z2022-09-07T21:02:21ZDegraded Performance with Installing Word Add-in<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>21:02</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:16</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and Microsoft Azure is recovering. Users should be able to install the Word add-in on PC without issue, but we are continuing to monitor the situation. For the most up to date information, please refer to the Microsoft Azure status page: <br /><br />https://status.azure.com/en-us/status</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>18:35</var> UTC</small><br><strong>Identified</strong> - Some users have reported issues with installing the Word add-in on PC. The issue is caused by an ongoing Microsoft Azure outage. We will continue to monitor the status of this outage. For the most up to date information, please refer to their status page:<br /><br />https://status.azure.com/en-us/status</p>tag:woodpeckerweb.statuspage.io,2005:Incident/88550392021-12-15T16:30:59Z2021-12-15T16:30:59ZDegraded Performance with Authentication Provider<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:30</var> UTC</small><br><strong>Resolved</strong> - Our authentication provider's service has been restored. A root cause analysis (RCA) will be posted on their status page within 14 days (https://status.auth0.com/incidents/2mstm0ylgvfn). We sincerely apologize for the inconvenience this has caused. Please feel free to reach out with any questions or concerns: help@woodpeckerweb.com</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:23</var> UTC</small><br><strong>Monitoring</strong> - A solution has been implemented by our authentication provider and we are currently monitoring its performance.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:41</var> UTC</small><br><strong>Identified</strong> - Users are experiencing difficulty with logging into Woodpecker on the dashboard and from the add-in. This issue is isolated to our authentication provider (auth0). We are monitoring the auth0 status page for updates and will update this page as we learn more.</p>tag:woodpeckerweb.statuspage.io,2005:Incident/88354692021-12-13T23:44:45Z2021-12-13T23:44:45ZIntermittent Connectivity Issues<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>23:44</var> UTC</small><br><strong>Resolved</strong> - While the amount of incoming errors has reduced, we will still be monitoring our systems and AWS for any changes in activity. We apologize for any inconvenience caused by the degraded performance, and appreciate your patience as we work towards resolution.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>22:32</var> UTC</small><br><strong>Monitoring</strong> - We are seeing a reduction in errors and improved performance overall over the last hour, though some users may still be experiencing slow service. We will continue monitoring this issue and providing updates as we learn more.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>21:11</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor incoming errors and service provider status as it relates to this issue. We appreciate your patience as we work continue working towards a solution.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>20:07</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor incoming errors and the status of our service provider for any changes. We appreciate your patience while we attempt to mitigate this issue.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>17:50</var> UTC</small><br><strong>Identified</strong> - We are seeing an increase in network errors related to an issue with our cloud service provider (AWS), users may notice slower load times as a result. We are currently monitoring AWS, and will update this page as soon as we learn more.</p>tag:woodpeckerweb.statuspage.io,2005:Incident/88335572021-12-13T15:11:31Z2021-12-13T15:11:31ZIntermittent connectivity issues<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>15:11</var> UTC</small><br><strong>Resolved</strong> - Our fix has resolved the increase in errors. However, we are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>14:49</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>14:46</var> UTC</small><br><strong>Update</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>14:42</var> UTC</small><br><strong>Identified</strong> - We have identified a network issue with our cloud service provider and are currently working on a fix.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>14:13</var> UTC</small><br><strong>Investigating</strong> - We are currently investing elevated backend error rates.</p>tag:woodpeckerweb.statuspage.io,2005:Incident/87836252021-12-07T22:23:44Z2021-12-07T22:23:44ZDegraded Performance with Cloud Service Provider<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:23</var> UTC</small><br><strong>Resolved</strong> - Our cloud service provider's issue has been resolved, and we will continue monitoring to ensure stability as our services come back online. We sincerely apologize for any inconvenience that this issue has caused, and would like to thank you for your patience. If you have any questions or concerns, please feel free to reach out to our team here: help@woodpeckerweb.com</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>20:51</var> UTC</small><br><strong>Monitoring</strong> - A fix for this issue has been implemented by our cloud service provider, and we are continuing to monitor performance as this solution is rolling out.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:14</var> UTC</small><br><strong>Update</strong> - Our cloud service provider has identified a cause for this issue and is currently working on a solution. We will continue to update this page as new information is received.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:38</var> UTC</small><br><strong>Identified</strong> - Users are experiencing issues retrieving data in the add-in and dashboard. This issue is isolated to our cloud service provider (AWS). We are monitoring AWS for updates and will update this page as soon as we learn more.</p>tag:woodpeckerweb.statuspage.io,2005:Incident/81029582021-09-28T16:35:35Z2021-09-28T16:35:35ZDegraded Performance with Authentication Provider<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>16:35</var> UTC</small><br><strong>Resolved</strong> - Our authentication provider's service has been restored. A root cause analysis (RCA) will be posted on their status page within 14 days (https://status.auth0.com/incidents/xc5s7y96pb48). We sincerely apologize for the inconvenience this has caused. Please feel free to reach out with any questions or concerns: help@woodpeckerweb.com</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>16:07</var> UTC</small><br><strong>Monitoring</strong> - A solution has been implemented by our authentication provider and we are monitoring its performance.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>15:51</var> UTC</small><br><strong>Identified</strong> - Users are experiencing difficulty with logging into Woodpecker on the dashboard and from the add-in. This issue is isolated to our authentication provider (auth0). We are monitoring the auth0 status page for updates and will update this page as we learn more.</p>tag:woodpeckerweb.statuspage.io,2005:Incident/80735562021-09-24T21:00:24Z2021-09-24T21:01:02ZDegraded Performance with Authentication Provider<p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Resolved</strong> - Our authentication provider's service has been restored. A root cause analysis (RCA) will be posted on their status page within 14 days (https://status.auth0.com/incidents/xc5s7y96pb48). We sincerely apologize for the inconvenience this has caused. Please feel free to reach out with any questions or concerns: help@woodpeckerweb.com</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Monitoring</strong> - A solution has been implemented by our authentication provider and we are monitoring its performance.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>18:28</var> UTC</small><br><strong>Identified</strong> - Users are experiencing difficulty with logging into Woodpecker on the dashboard and from the add-in. This issue is isolated to our authentication provider (auth0). We are monitoring the auth0 status page for updates and will update this page as we learn more.</p>tag:woodpeckerweb.statuspage.io,2005:Incident/78856242021-08-31T21:22:27Z2021-08-31T21:22:27ZIssues with Logging in<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>21:22</var> UTC</small><br><strong>Resolved</strong> - Our authentication provider's service has been restored. A root cause analysis (RCA) will be posted on their status page within 14 days (https://status.auth0.com/incidents/89d7218yhxhv). We sincerely apologize for the inconvenience this has caused. Please feel free to reach out with any questions or concerns: help@woodpeckerweb.com</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>20:54</var> UTC</small><br><strong>Monitoring</strong> - Our authentication provider has applied workarounds to the networking issues seen by their cloud provider for their US-1 and US-2 environments and are now seeing stable performance in all regions. We will continue to monitor our authentication provider's systems.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing intermittent issues with user logins due to an outage with our authentication provider. This issue is causing some Woodpecker users to not be able to log into the Woodpecker add-in or Woodpecker dashboard.</p>tag:woodpeckerweb.statuspage.io,2005:Incident/67970392021-04-20T22:23:07Z2021-04-20T22:23:07ZThird Party Authentication Service Auth0 is Down<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>22:23</var> UTC</small><br><strong>Resolved</strong> - Auth0 has resolved the issue and all Woodpecker systems continue to function normally. We will continue to monitor Auth0's status page and post any updates here.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>20:59</var> UTC</small><br><strong>Update</strong> - All Woodpecker services are operating as expected. We are continuing to monitor the Auth0 status page for final confirmation before marking this issue resolved.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>20:19</var> UTC</small><br><strong>Update</strong> - The Woodpecker add-in and Dashboard are now functioning normally. We continue to monitor auth0 for any changes.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>20:10</var> UTC</small><br><strong>Monitoring</strong> - We are starting to see Auth0 services come back online and are monitoring closely.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>17:07</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor Auth0's status page for updates</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor Auth0's status page for updates</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>16:44</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor Auth0's status page for updates</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>16:38</var> UTC</small><br><strong>Identified</strong> - We are continuing to monitor Auth0's status page for updates</p>tag:woodpeckerweb.statuspage.io,2005:Incident/64455652021-03-03T17:25:32Z2021-03-03T17:48:58ZIntermittent connectivity issues<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>17:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:43</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:41</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:41</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:27</var> UTC</small><br><strong>Identified</strong> - We have identified an issue with our payment processing provider and are currently working on a fix.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:27</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:21</var> UTC</small><br><strong>Investigating</strong> - We are currently investing elevated backend error rates.</p>